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In Effect until
Further Notice!
TUES 10AM-7PM
WED 10AM-7PM
THUR 10AM-7PM
FRI 10AM-7PM
SAT 9AM-5PM
SUN* CLOSED
MON CLOSED
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"ABSOLUTELY FANTASIC CUSTOMER SERVICE!!!! THANK YOU ALL!!!"
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By: Rachel gaithersburg,MI
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"I would like to commend your service staff, I recently visited twice in the last few weeks, everyone was very polite and proffesional, and far exceeded my expectations, also my various trips to the parts counter have always been very pleasant. My hat is off to your entire staff, many thanks for being treated so courteously.
Sincerly
Bob Brewer
Gaithersburg,MD"
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By: Robert Gaithersburg,MD
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"I RECENTLY HAD MY 07 ELECTRA GLIDE IN FOR SOME WARRANTY SERVICE.THIS WAS MY FIRST VISIT TO THE SERVICE DEPT. SINCE MY PURCHASE. I WOULD LIKE TO THANK ALL THE STAFF IN THE SERVICE DEPT. FOR THEIR KIND AND COURTEOUS SERVICE. AND TO ADD TO THE EXPERIENCE,THEY OFFERED A FREE BIKE WASH. THANKS AGAIN FOR THE SERVICE AND ALL THE HELP.
SINCERLY,
BOB BETTEKER"
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By: Robert Gaithersburg,MD
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"I wanted to submit a rave review for my experience at Battley. BINGO is the man! He consistently went above and beyond the call of duty. His sincerity, honesty and integrity do not fit the stereotypical "dealer". Instead, he, as a rider, has empathy for his fellow rider and it shows through his attention to detail, care and friendliness. Every aspect of the deal made at Battley was positive and goes to show you why it is one of the few, few dealers left standing in the area! Bravo, Battley & BINGO. I would have no problems referring many other riders to you all!"
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By: Bernard Gaithersburg,MD
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"Bingo, get a new pic.! See you guys at Rolling Thunder!"
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By: Wes Drums,PA
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"Your sales staff are exceptional. Bernie and Andy handled my sale and went above and beyond to make this a wonderful experience. I was in and out of the sales department in 30 minutes, no hassles, no hidden pricing and no special agendas. A very top notch team indeed. I will tell all my riding associayes to check your dealer ship out first before anyone else, as I don't believe that any other dealer in the area could even come close to matching your professional service.
Kind regards,
D.E. Miller"
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By: David The Plains,WI
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"From Sam in Sales, Kelly in Financing, Mother Christine in Accessories, Larry in Parts, and everyone in between...Bernie, Andy, Chris and Bobby. A BIG THANK YOU!! ..Its been a great experience purchasing our second bike from Battley's.. We would highly recommend you make this your one and only bike shop!!
Brian and Kelly Burgess
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By: Brian and Kelly Gaithersburg,MD
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"thank you for just being their for me,your staff is always so helpful and kind .Smiles and hand shakes make all the sadness go away its just a great place to hang out and chat and a better place to buy accories thanks for being so nice and open to a 1st time Harley Rider (John)"
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By: john burtonsville,MD
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"After speaking with 4 local dealers and 5 other dealers and getting ready to give up on buying another Harley I was directed to Bernie and your dealership by a freind. He said that they really make you feel special. My family and me spent 4 hours at your dealership 3 weeks ago and felt as if we were at home from the first minute. Everyone is so happy and nice that I left there saying I have to buy a bike from these guys. I took delivery yesterday and will promise to send many more your way. You restore my confidence in the Harly dealers and have a customer for LIFE! Thank you and your staff for all your help "
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By: David Bristow,VA
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"My husband and I wanted to let you know how satisfied we are with the team of employees at your dealership! It all started with friendly and knowledgeable Paris in parts. He's helped us several times, especially with Arai helmets. Then when we were considering the new XR1200, I called two shops, the HD dealership that's within 3 miles of us, and you. Sam answered the phone that day, and he was just as friendly and knowledgeable as Paris. We ordered the bike through your store, not b/c HD of Annapolis did anything wrong, but b/c your team did everything right! To seal the deal, Mother Christine helped me with a leather jacket and she explained things clearly as to what my needs were. Thank you for a nice experience and we will share our story with friends in this area.
Sincerely,
Gwen and Wayne Daniels
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By: Anonymous Annapolis,MD
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"this dealership is absolutely standout!
mediocrity is the norm. disappointment, expected.
everybody at battley is just so much better than the rest. we actually feel welcomed.
rebecca & i are very happy, and will no doubt be returning to drink some more coffee and happily spend some more $$$.
cheers!"
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By: Mark Washington,DC
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"Everyone told me that a Harley would shake me to death, but I had to have one anyway. They ain t rode one lately. My 1200 Custom rides as good as my Honda VLX 600 did, but with much better stop & go power, sound and looks. Boy, were my friends mistaken. Oh well, thier thoughts are thier loss! NOT MINE THOUGH! Ha HA."
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By: Jerry A. germantown,MD
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"The sales consultant who I primarily dealt with was Andy Ratner. He was very courteous and extremely professional. After almost losing hope after a bad experience with another dealer (Coleman Powersports), Andy and the entire staff at Battley really came through in a big way. From sales, to service, to parts, I am thorougly satisfied with not only my purchase decision but my place of purchase. Thanks again"
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By: Julian Sterling,VA
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"I've owned a Harley since '93, and just bought an '08 Road King. BHD was willing to work with me on this purchase, which saved me money over other dealers on the same model of a new bike. The staff is friendly and knowledgeable. They have treated me very well over the years, and I'll continue to come back. I especially appreciate their sponsorship of Montgomery County HOG, and giving the club the freedom it enjoys to run the club so well, with so many choices of rides and other fun activities. I've learned that other HOG chapters don't have the same independence and dealer support, so thanks, BHD, for all you do so we can ride and have fun."
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By: Rocky Silver Spring,MD
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"I've owned about a 1/2 dozen bikes over the last 15 years, and have been to countless dealerships. Your shop is by far the best.
You delivered my bike a month ahead of schedule. Sam was extremely helpful throughout the process- keeping me informed as to progress and answering all of my questions.
The sales process was fast and professional. Zipped trough financing. Spent plenty of time explaining the the bike's features. I was off and riding in no time. The 10% discount on gear was a bonus.
I'll be back to buy more stuff, and I'll be recommending you to anyone who asks.
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By: nicholas frederick,MD
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By: wendell randallstown,MD
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"On 3-3-08, Me and my bike were in an accident with afire truck. The front end of my bike was totaled, and my highway bar bent my frame. That needed to be replaced along with the highway bar, and the gas tank (which I didn't know was damaged). Conway called me to let me know that they needed to be replaced. He and his crew members checked the bike and had everything it needed to be put back together, right. I will tell all of my riding friends about the guys and the service that I received at Battley. I think the service way great. I think Conway, Lou, Chris, and the whole service is the best department I have dealt with, and thank God for friendliness and honest people. Keep up the good and great work. Thanks for everything."
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By: Wendell Randallstown,MD
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"John made my buying experiance perfict.I could not believe all the follow up calls making sure everything was good.John made sure the 06 fxdli was the bike for me.I will gladly drive past closer dealers to buy from you. thanks"
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By: Sam Frederick,MD
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"Battley's service is the best. Lou has helped me a lot since I have purchaced a new 2007 Heritage. Not only has he made sure everything was serviced correctly, he and the service technicians have gone beyond the call of duty to educate me and ensure that my bike is in the best condition possible. This also applies to your parts and clothing personnel. Keep up the good work!"
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By: Darryl Gaithersburg,MD
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"Bingo is the MAN!
I didn't ever think I could own a Harley and had he not have been there to rescue me I might have bought one of the used metrics. (What was I thinking?)
Everybody that I had contact with went out of their way to be helpful and friendly and provide 100% customer service. They taught me about all of the various benefits and pitfalls of the various items from motorcycles to helmets to jackets and raingear.
Taking time to explain all of the angles from which an item may be viewed made me an informed consumer, making informed decisions and I like that.
Further, when I called on a Monday after 5pm, the service department and sales department both answered my questions politely and professionally. The new bike sales rep even remembered me from my visit the previous Saturday... impressive.
I will return with all of my business and highly recommend Battley to my friends and family."
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By: Eric Mount Airy,MD
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"Conway and Chris in the service department really made my service experience very pleasant. I had to bring my 03 FXDWG in for priority #1 service for the Transmission. I had a defective transmission outside of warranty and while I shared in most of the cost of the repair, they contacted the HD Manufactures rep for some help. Yes...I did get some financial relief, but the better part of the deal was that Conway and Chris keep me informed every step of the way. From the easy and "free" pick up to the numerous phone calls that updated me along the way, the service department was/is #1. They even allowed me to go into the service bay and they showed me the issues with the trans. Yes...it was costly, but they really made me feel that they valued me as a client. Thank you Conway and Chris.....You won't find too many 5K mile Honda CBR 1000RR transmission issues out there...but the service department really made it happen and I thank you both for your professionalism.
Nat Evans
Nat Evans
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By: Nat boyds,MD
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"This was actually my 3rd motorcycle purchase from Battley Harley-Davidson. Finally decided to go for my dream bike, 2008 Ultra Classic. All the dealership staff that I interacted with for this purchase was very helpful; especially Bernie, Kelly, Bingo, and Conway. Sam also did a great job delivering the bike. They even picked-up my trade and delivered my new one. Thanks, again, everyone!"
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By: John Germantown,MD
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By: Clifford North Potomac,MD
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"Back in the summer of 1998 a friend was looking for a new Yamaha and I was toying with the idea of purchasing my first Harley. Well we took a ride up to your dealership and while my buddy Drew was looking and talking to a sales rep, I struck up a conversation with Bernie Keller. After talking with Bernie I realized I could do it, so I went home talked to my wife and in October of 1998 I ordered my 1999 Softail Custom. The bike arrived in February of 1999 and Bernie remebered our conversation and called me to ask if I wanted the Screaming Eagle slip-on pipes, the carb jetted and the free flow breather and air cleaner to which I said yes. I picked up my bike on Feb. 26th with everything done and have been happy ever since. This year I went to the 2007 bike show at the Washington Convention Center and ran into Bernie, who I had not seen since my purchase and when I walked up to him to speak he called me by name and even remembered where I work! When I am ready to purchase my Ultra Classic (my next bike) you better believe I will be back to make my purchase from Bernie. "
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By: Kevin Clinton,MD
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"Battley Harley Davidson is definitely a Five Star establishment!! We purchased our first Harley from Bingo and I have to say it was one of the most easiest processes. If you want quality service, honesty and a bad ass Harley, well you have to go to Battley HD!!
We went to several other HD shops and Battley is the first and only dealership that really wanted to help us. Kudos!! to Bingo, his professional personality, time and consideration in working with us is way beyond anything that we expected!! You Rock Bingo!!
Don't miss Battley HD... or you are missing out on the best!
"Tuckaho" Shea"
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By: Shanon Boonsboro,MD
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"Again Mac comes through when you need parts "now". With this kind of service, wish you sold more then motorcycle stuff. Thanks again for 100 percent excellent help."
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By: Jim Cambridge Springs,PA
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"First of all let me say Battley is the best dealer in Maryland period. I have been looking for almost a year now, going in and out of showrooms and nowhere did I find the level of service as I did at Battley. It is incredible to me how some dealers look at potential customers. The ENTIRE Battley staff is enthusiastic and friendly. But your real gem is Bingo. He is singulary the most honest salesmen I have ever meet. I know that sounds like a oxymoron but it is true. He did everything to make the bike perfect before I picked it up. Even though threre are 3 delears 12 min away from were I live Battley is were I will always be coming. For service as well! Thank You for a fantastic experience. "
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By: Anonymous Essex,MD
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"Was in need for replacement Clutch Master Cylinder for my Ducati ST2 for an upcoming cycle vacation.......Mac came through...quick response to find one and favorable pricing. I truly felt an "above and beyond" effort was made to provide the best service I've experienced."
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By: JIM Cambridge Springs,PA
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"Bingo was a pleasure to deal with. The entire staff is friendly and helpful, and knowledgeable. When it comes time to upgrade/ trade-in, I'll definitely be doing business here. No hassles, no drama, no tension. How refreshing..."
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By: Dave Rockville,MD
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"I purchased 5 bikes from the dealership, when I lived in the area, and the sales and service have always been outstanding. I am currently thinking of purchasing a BMW F 650 GS and may drive to Rockville to get it. "
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By: Tim Southport, NC,NC
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"Andy was my salesmen and exhibited the utmost professionalism and courtesy. My sales experience was perfect and could not have been better. There was even a small imperfection with my bike and it was resolved expeditiously and to my absolute satisfaction. I had been to several other dealers and felt that Battley truly cared about my business and my relationship with them, but not just "the sale". The entire staff was very professional from service to accessories to finance. I have worked in the automotive sales/service industry since I graduated college and I know what it takes in this business---Battley is #1 in my book and probably the best purchasing experience of a vehicle that I've ever had. And you're talking about a guy who's owned thirty cars."
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By: Michael RESTON,VA
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" I shopped and shopped, and finally found a bike in Bingo's used bike showroom. I found Bingo quite a pleasure to negotiate and buy from. He managed all details, so when I came in from out of state things went smoothly. Not only that but when my bike evidenced a "flat" battery unable to start the bike Bingo worked with service and had a new BMW battery in place while my buddy and I were getting lunch. Not only was the battery "on the house", Bingo's lunch place was Great as well!"
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By: eric budd lake,NJ
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"I have bought two bikes a ducati 999 and 999r
I would not go any other place
best price with no hagling
great service department "
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By: robert hampstead,MD
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"There are other motorcycle dealers much closer to my location but because of the high level of service from the friendly and knowledgable sales staff and selection of parts and accessories I choose to do business at Battley Cycle. This is the way a motorcycle shop should be."
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By: Jim Baltimore,MD
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"I really enjoyed dealing with your dealship because of its friendliness and feeling more involved in my purchase other than paying for it.
I have recommended you to all of my friends who should be contacting Bingo soon.
thanks for the experience and my next bike will come from you guys too!"
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By: ricardo oxon hill,MD
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"I recently purchased the Z750S from the used bike dept. Bingo was great to deal with, the paperwork was all ready for me to sign when I arrived from out of state.
Paris in the accessories dept. was able to help my wife find some actual women's Spidi race gloves - and we're coming back to let her try on some race leathers.
Thanks for the most pleasant dealership experience I have ever had."
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By: Ryan Pittsburgh,PA
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"I purchaed a new BMW R1200RT from Battley last April and was treated unbelievably well by everyone I interacted with. From the sales people (Paul) & (Pete), to the sales manager (Tom), to the parts & accessories people (Drew), I couldn't be more pleased with my experience. I ultimately purchased from Battley because of the competence and freindliness of the staff and the best price. "
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By: Mike Alexandria,VA
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"Hey to all, Bought my first Harley from Rockville HD. To say the least the buying experience was a good one. My salesman Bingo treated me with respect and answered ALL (there were many) my questions as a first time Harley buyer. I can only hope that when my need for service comes that experience will be just as good, indications are it will be. Anyway if you are looking for a used Harley, Bingo is the guy to talk to and he will treat you right!! CSM-H"
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By: Earnie Potomac,MD
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"I worked with Bingo in the Used Cycles showroom and found him to be absolutely incredible. He is knowledgeable, friendly, and makes sure you are matched with the best cycle and best deal. It was an excellent experience, which is not what I usually say after visiting a vehicle dealer. "
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By: Barbara Bethesda,MD
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"Alot of dealers did not want to answer any questions that I had about making a purchase unless I went through the approval process. When I saw Bingo in used sales within seconds I had all the info I needed on two bikes I was interested in.It was refreshing to get immediate attention without pushing any extended warranties or extras.The buying process was what it should be a happy day. I can't thank Bingo enough for making my first harley a wonderful experience. There is no doubt I would go to Rockville Harley for another bike."
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By: Thomas fallschurch,VA
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"great place to shop,clothes,parts and everything Harley.Parts counter people are great,very helpfull to the home mech."
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By: Edward Woodbine,MD
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"I bought a bike for my boyfriend as a surprise for his birthday. I didn't know anything about anything but Bingo was very helpful. He let me ask all my silly questions, was patient and helped me purchase, with confidence, a bike that my boyfriend abosolutely loved!! He helped me with everything I needed and made my experience a very positive one. Thank you!!"
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By: Sabrina Hagerstown,MD
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"This is my first Harley purchase, and I must say that Rockville Harley made it painless and easy. My sales person, Bingo, went above and beyond my expectations.He never left me in the dark wondering what was going on , and even took the time to show me some of the features on my bike, and helped me load it up for the trip to its new home (mine!) The whole experience was pleasureable. My fiance' and I were welcomed to the Harley family by "Mother Christine".... a very friendly, knowledgeable lady who helped us pick our helmets and motoring accessories, and even tought us some of the "lingo" used in the Harley family of riders. Every person we talked to at the dealership was friendly. Not only will I be a repeat customer, but I would recommend them to every friend, relative and aquaintance of mine who would be interested in purchasing a Harley. I wish to say thanks to all at Rockville Harley for helping make a dream of mine come true.
Sincerely,
Tim Federline
Clear Spring, MD"
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By: Tim Clear Spring,MD
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"I first met Pete in December 2005 when I was looking at buying a 2006 Ducati S2R 1000 Monster. I was very honest with him and told him that I am also looking at the same bike at another dealer 180 miles away. The other dealer gave me their best price and Pete just could not match the price(beyond his control). In July 2006, I decided to sell my Ducati and get a 2007 BMW R1200S. Again, I spoke to Pete. Working in the computer industry, I am a person who does a lot of research before buying something major. This time, Pete gave me the best price. I would like to thank Pete and Paul Mihalka for a very wonderful buying experience. They made me very comfortable and welcome at their place. They even allowed me to demo a brand spanking new BMW. It only had 4 miles when I test rode that bike. I came back 2 weeks after, and, it still has the same miles in the odometer when I last test rode it. I was told that I was the only one who was able to do a demo on that bike."
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By: Anonymous Derwood,MD
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"I quit riding 34 years ago when I sold my 1948 Flathead 80 to get a pickup(too much stuff). Recently I decided to get back on two wheels. I did a lot of web research and visited a store or two before finding the bike I wanted on Battleys website. Bingo, in the used bike department was extremely helpful and knowledgeable. I called him in the morning and I took my 2000 XL1200Custom Sporty home that afternoon. I had found some old photos of the Flathead 80 and showed them to Bingo and he ate them up - a kindred spirit, another guy who loves motorcycles and spends his day helping other folks get up and ride. I've already reccomended Battleys and Bingo to a close friend looking for a used BMW and I would reccomend him to anyone looking for that special used machine. This was a different atmosphere than some other dealerships I've been to - very friendly and downhome comfortable."
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By: Michael Upper Marlboro,MD
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"I purchased my first springer on 12/31/99. Arrived at dealer around 4:00 pm on new years eve on very short notice. you could have told me to wait until monday,but i had people there 2-3 hrs after closing to do the deal and send me home to start the new millenia on my brand new springer. i have had a part guy dop off a set of handlebars at my house just because he saw my adress and he happened to pass my house on his way home.I can still go in 6 years later and get called by name,(thanks Bernie!!)talk to sales guys about the bikes onthe floor even though they know im just passin thru.And i am currently looking at an 03 glide classic in the used side. (bear with me bingo, im tryin to off my chevelle so i can get that glide)"
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By: Lee clarksburg,MD
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"I would like to thank Andy, Bingo and Bernie for helping me with the purchase of my first bike. While I was working with them, they were very easy going and extremely helpful. Watching them speak to other customers, they were all sincere with each person and did not apply any pressure at all. This was a very positive experience."
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By: V ,VA
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"Many thanks to Bingo and the rest of the people at Battley. Buying my Sportster was a very cool experiance. The people at Battley are very helpful, warm and friendly. They aren't pushy or stuck up. It was the friendly service of the staff that helped sell me the bike just as much as the fact that it's a Harley.
(I shopped at a lot of dealers around Maryland who are the exact opposite of the Battley crew.)
So, if you walk into another dealer and you feel a chill in the air if you dare ask them a question...leave and run to Battley. You'll be glad you did! "
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By: Robb Baltimore,MD
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"Truly appreciate the services and help from Bingo, as well as the other staff, during my purchase of a Heritage Softail. The entire experience was positive and the staff was responsive and professional. Will recommend to anyone interested or even thinking about making a purchase to visit the folks at Battley's! Cheers!"
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By: Anonymous Rockville,MD
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"I would like to take this time and let you know that because of your
salesman of new bikes PETE I purchased my new 2006 ultra classic.I
visited other dealerships in the area and none of there sales staff
compared the outstanding and above the call of service I received from
PETE.Every question or concern I had {and I had a few}PETE answered and
took the time to explain no matter how silly the questions were.PETE
also provided me with a ride home and back to the dealership while my
bike was in the shop.I don't think any of the other dealers or salesman
I looked at before finding PETE would have done that.Again I would like
to say thank you PETE and Rockville Harley Davidson for employing such a
GREAT salesman.
Thank You,
Dale Wagner
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By: Dale Sykesville,MD
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"I have been looking to purchase a Road King Classic. I called Battley Cycles
about three weeks ago, I talked to Andy Ratner. He stayed in contact with me
on the Road Kings that you had in stock. He worked with me the whole time .
Finally the day came WHEN I was ready to buy. By talking to Andy so much on
the phone he basically knew what I was looking for. On 5/2/06 my wife (Dawn)
and I came in to Battley Cycles, we started working with Andy to get this deal
done. But me and my wife kept changing our mind on what we wanted to buy. No
matter how many times we changed our minds, which was about every 10 minutes.
Andy stayed cool, he was very professional and informative on all the question
we had.
On 5/5/06 we picked up our 2006 Road King Classic, again changing our minds. We
had a 6:00pm appointment, because the forecast was calling for rain in the
evening, we wanted to move our appointment up to around 2:00pm. Andy called me
back with a 2:30pm appointment.
Kelly in finance was great too. Everything was fast and smooth.
I hope everything goes just as smooth when I come back to get my pipes
installed. I'm sure everything will be fine.
ANDY THANKS FOR ALL YOUR HELP, YOUR THE BEST
Mark Grimes, Laurel Maryland
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By: Mark Laurel,MD
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"I recently purchased a motorcycle from Battley. The entire experience was
awesome! I can attribute the purchasing experience going so smoothly due to
your salesperson, Bingo. Bingo was very knowledgeable and he took the time
to
answer all of my questions. Bingo even did something that I have never seen
or heard of occurring at a dealership.........he pulled out HIS camera and
took my picture with my new bike! Wow!
I will definitely recommend your dealership and specifically Bingo to anyone
that I know that is interested in purchasing a motorcycle.
Richard from Germantown, Md.
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By: Richard Germantown,MD
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"Thanks Bingo, for making my purchase of a used BMW such a positive experience. You were accessible, honest, answered all my questions, and sent me on my way with a great bike. I never felt pressured, and you gave me lots of good info and suggestions. First class all the way!
- Mike, Northern VA"
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By: Mike Northern VA,VA
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"Thanks to Andy, Kelly, Zabrina & Paris for all your help!
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By: Jody Gettysburg,PA
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" I'm very pleased, and proud to own my awsome, new[used] Harley. It's a beautifull bike, and it runs fantastic. My only other wish is to get as equal satifaction when needing to buy parts or accesories in the future. Thank you Rockville Harley Davidson.
Ron
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By: Ron Germantown,MD
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"I found my Fatboy on cycletrader.com and called Bingo. He provided me answers to all my questions. The next day I drove 70 miles to Battley HD to see the bike. It was everything Bingo said it was. If I purchase another used Harley or maybe evan a new one my first stop would be with Bingo. Thanks Again Bingo, Hal"
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By: Hal Stafford,VA
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"I would like to Thank Bingo For all his help regarding the purchase of my 2001 Ducati Supersport from Battley Cycles. Being in Florida and purchasing a used cycle in Maryland had me a little concerned, But Bingo described the Ducati to me in every detail, and the deal was made. Bingo also worked with the shipping company in getting the bike ready for transport and kept me informed of the progress. The Ducati arrived and is in beautiful shape, just as Bingo had described. I would highly recommend Bingo, and Battley Cycles to anyone looking to purchase. They made a internet deal from 1200 miles away a pleasure.
Thanks again
Chuck Speake"
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By: Chuck Port Charlotte,FL
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"These are GREAT people to buy from! I was concerned about driving all the way there to look at a bike with 40,000 miles on it. Bingo gave me a description of its condition over the phone, WOW was he OVER PICKY!!! This road king was by far better and nicer than he had described!! I was very happy and brought it home with me. Great dealership and very friendly nice sales people. They treat you as a friend and not just a money source. I will buy there again. "
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By: Greg Woodstock,WY
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"My '03 Super Glide was being serviced to have the fuel tank replaced. Conway Christianson telephoned me to advised me that a fuel gasket was in not stock and the the part was on order. He apologized for the delay in returning the bike to me on the date promised. I explained to Conway that I was going on vaction in a few days and he stated it would be no problem for me to pick my bike upon my return from my vacation. This gave me a peace of mind. I returned from my vacation, four days later and had a voice mail message from Conway telling me my bike was ready. He also stated that they checked my bike and heard a knocking sound, which turned out to be the bolt that holds the compensation sprocket needed to be tightened. The bolt was tightened and the headlamp bulb and the missing screw that holds the front brake cable line were replaced. I came to retrieved my bike and was greeted by Conway. He was very knowledgeable and explained the work that was performed on my bike very clearly to me. My bike was washed and delivered to me. My bike looked sweet and it sounded sweeter. It rides just like it did when I first purchased it. I really appreciate the excellent and professional service delievered from your Service and Parts departments. The guys in the Service department are great. I have especially, developed a good customer relationship with the guys in the Parts department. Bernie, Christ and Doug are a great help to me when I order parts for my bike.
Keep up the great work.
Gary Carter"
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By: Gary Montgomery Village,MD
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"I'm very pleased with Battley cycles and would gladly recommend them to others.
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By: Jeff Silver Spring,MD
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"I recently relocated to Maryland and "window shopped" some of the local BMW dealerships. I was looking for a local shop to service my BMW. Battley personnel were, by far, the most personable and knowledgable folks I've met.
Although the sales person (Pete) understood I wasn't looking to purchase a bike at the time, he still took the time to talk shop and familiarize me with the dealership. Other dealerships tend to lay on the charm until they realize your "just looking", then you get the cold shoulder.
Drew assisted me in Parts. Not only was he helpful and courteous, he also took the time to discuss the local BMW club and talk about ongoing activities for bikers in the area.
I've been to a few BMW dealerships in my five years of riding and, except for where I purchased my bike (Country Rode Motowerks in central NY), I haven't met a more customer-oriented bunch of guys. They reflected well on the Battley organization and, hopefully, the entire Battley crew are equally professional.
Thanks - Terry"
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By: Terry Mt. Airy,MD
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"Bingo was top rate in handling my purchase! I found everything about the dealership 1st class along with all of the personel I encountered treating me as a valued customer, and making me feel like I was truly among friends!!!! Thank you "
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By: Chris East Islip,NY
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"Your staff was very helpful and the item was reasonably priced."
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By: Fred Gaithersburg,MD
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